Your home should be perfect. This is why we offer a 30 day no questions asked return policy. If you decide that you're not satisfied with your Article purchase, we want to help. Below, you'll find the information you need to complete a successful exchange or return of your Article article.
We offer a free exchange per-item, per-order.
That means if you ordered a Sven Charme Tan Sofa, a Blueberry Mod Chair, and a Mara Coffee Table, you would be able to exchange each of them once, and you wouldn’t incur any additional shipping charges. Please note that if you decide to exchange an item more than once, additional shipping fees will apply. Free exchanges are not available to our customers outside of our standard service areas.
To exchange an item, get in touch with our team. They will note the piece(s) you’d like to exchange, and work with our delivery partners to coordinate a pick-up and drop off date.
Exchanged items must be returned to us in their original packaging.
In the event you exchange for an item that costs less than your initial purchase, the difference will be refunded back to the payment method used in the transaction. Please note that depending on your card issuer’s policy, it may take up to 10 business days for your refund to appear on your credit statement.
Should you choose to exchange for an item that costs more than your original choice, the customer care agent helping you organize your exchange will process your outstanding charge.
To start your return process, get in touch with our team. They will set you up with everything you need for the return.
The returned item will be inspected within 72 hours of arriving at our warehouse. Once we’ve determined it is in as-new condition, our team will process your return and issue a refund.
Please note that depending on your card issuer’s policy, it may take up to 10 business days for your refund to appear on your credit statement.
We want the full Article experience to be available to our customers in remote locations. While customers are responsible for additional delivery costs not covered by our regular shipping policy, returns are available to customers at our standard $49 return shipping cost.
Return shipping is the same flat rate as our basic shipping ($49 for most items, $19 for smaller items sent by courier). If you decide to return your Article item(s), we will refund the purchase price less the return shipping fee.
Choose a replacement piece from the Article catalogue and we will waive your return shipping fee. Our team will also work to coordinate pickup and dropoff at the same time.
Any item marked as “Final Sale” at the time of transaction is not covered by our return policy.
We love our furniture, and we want you to too. When we ship our products, we pack them very carefully to avoid shipping damage. We ask that you place your returned item in its original packaging.
If you have already discarded your original packaging, don’t fret — our shipping experts will repackage your piece at our warehouse for an additional fee.
We are only able to accept returned product in as-new condition.
Products with scratches, stains, damages, drilling, or other modifications cannot be returned.
Please note that custom orders and additional service fees paid are non-refundable.
This includes fees paid for in-room delivery, for assembly service, and for delivery and returns beyond our standard shipping zone.
Any Article products shipped outside of the contiguous United States and Canada are not covered by our return policy.
Sometimes the universe conspires against us. In the unlikely event your article arrives to you in less than perfect condition, please email photos to firstname.lastname@example.org, or call our customer care team at 1-888-746-3455.
The Article manufacturer’s warranty covers defects in materials and workmanship for one year from the date of delivery.
If you’re experiencing a warranty issue,get in touch with our team. We will work to address the issue and ensure that the product is good as new. This may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion).
Please note that warranties are not transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Defects resulting from negligence, misuse, accidents, abnormal use, or commercial purposes will not be covered by the Article warranty.
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