PRODUCTS

Where are your products manufactured?-

We look for the finest craftsmen for each of our products, and as a result we work with manufacturers all over the world.We currently work with manufacturers in Vietnam, China, Indonesia and India.Before establishing a relationship with a new manufacturing partner we carefully vet them against our stringent criteria for ethical business practices and quality control. We personally visit with every factory we work with on a regular basis to ensure that these standards are maintained.

ORDERING AND PAYMENT

I am concerned about submitting my credit card information online. Is it safe to place an order on your site?+

Yes, absolutely safe.

Your credit card information is transferred using the same 256 bit encryption and physical security that banks use.

SHIPPING, DELIVERY AND ASSEMBLY

How much do you charge for shipping?+

Basic shipping to nearly everywhere in the contiguous U.S. and Canada is a flat-rate of $49, no matter how large your order is. You can also choose to upgrade your shipping to in-room delivery, or even have us assemble it for an additional fee.

Orders of $999 or more (before tax) qualify for free ground-level front door shipping, and discounted shipping upgrade options.

If you live in a particularly remote area there may be additional delivery fees, but we will always inform you before these are charged.

Some of our smaller items are shipped using standard courier service, in which case shipping is just $19. This charge will be reflected at checkout.

See our shipping page for full details of shipping charges.

RETURNS AND CANCELLATIONS

Can I return my order?+

If for any reason you don’t love your new furniture you can return it within the first 30-days, no questions asked. Provided you return the furniture in as-new condition and in the original packaging we will refund your purchase, less the cost of shipping and return shipping.

Read more about our 30-day satisfaction guarantee.

GENERAL

Do you have a showroom?+

Part of the reason that we are able to offer such great prices on our products is that we don’t have any showrooms or sales people. You can find out more about our direct-to-you model here.

We encourage you to check out the hundreds of customer reviews on our website to get a sense of the quality of our furniture. You can read even more customer reviews on our ResellerRatings profile.

In addition, you might like to know that we back all of our products with a 30-day no questions asked return policy. If for any reason you don’t love your new furniture simply let us know within 30 days of receiving it. We will arrange for our shipping partner to pick it up and get it back to our warehouse. Provided it is returned in the original packaging and condition we will happily provide a full refund on your purchase – less any shipping fees. You will be charged a standard shipping fee for the return ($49 for most of the US and Canada), but unlike other furniture retailers there are no additional restocking fees.

Get new products and promotions in your inbox.

We're not clingy, you can unsubscribe at any time.